Frequently Asked Questions
Have a question about our products, time frames, postage and returns? Check out our frequently asked questions below. If we haven’t answered all your questions, please don’t hesitate to send your question through our contact form at the bottom of this page.
MELLYMOO LEGGINGS POSTAGE:
Postage within Australia is added to the order during the check-out phase. All of our orders will be posted in flat rate satchels by Australia Post with tracking.
Postage & handling is a flat rate of$10 per order, or a flat rate of $13 for express post per order.
Postage is free for any orders of $150 and over. These orders will be sent via Express Post.
If you are outside of Australia, please send us a postage quote request (using the form below) and we can calculate a price for you that includes tracking.
MELLYMOO HOODIES POSTAGE:
Our Hoodies are currently being made offsite and posted directly to our customers. The base postage rate for our Hoodies is $15.40 and each additional item is charged at $2.80 postage.
Unfortunately we are not able to combine postage for Leggings & Hoodies as they are fulfilled from 2 different locations. On checkout, 2 shipping rates will apply if you have leggings and hoodies in your cart.
** Please keep in mind that due to COVID19 the postage services are much slower than normal, and delays in receiving your products will be incurred. We are not responsible for any delays that may occur once your items have been posted and have a tracking number.
We are still in our start up phase, and we have managed to order a small amount of stock each time we have done an order with our supplier.
We have a minimum number of stock levels to order for each order, whilst they can be in any style and size combination, we need to hit that order limit before we can order with our supplier.
We were previously working on orders every 2 weeks with our manufacturer, however we are in the process of changing manufacturers. As such, we have removed the made to order option from our shop until we are happy with a new manufacturer and have a new sizing chart available for you.
Yes! We are more than happy to discuss wholesale pricing to sell our existing designs in your shop. We can also design custom designs for you to sell exclusively through your own shop or brand. Please note that minimum order quantities will apply to engage different wholesale pricing tiers.
Please send me a contact through the form below to start the conversation about how we can work together.
Please note that Custom designs will always stay the intellectual property of Mellymoo, even for designs we agree to wholesale to outlets to sell with exclusive use of those designs. Our designs can not be replicated by another manufacturer without our express consent.
We have sizing guides available, please make sure you are choosing your size based on your measurements.
For the Leggings, the best way to determine your size is via your waist measurement. Whilst the waist is stretchy, it does have a thick elastic in the waist.
We have provided every chance for you to check your current sizing on the sizing chart, which we have listed in the description of every design of leggings available to purchase. Please ensure you check your measurements and order the corresponding pair of leggings.
Whilst we are under no obligation to accept returns due to wrong sizing choice, we don’t want anyone unhappy with their Empowerment Pants purchase. If your leggings are UNWORN and in original packaging, please let us know ASAP if they don’t fit and we can make arrangements to get a different size if available, or issue you a Mellymoo store credit.
You will need to pay postage for your leggings to be returned to us, along with a pre-paid satchel so we can post the new size leggings back to you, or if we don’t have any in stock available, just pay return postage and we will issue you with a credit note to be used in our Mellymoo store.
Please note that we can not exchange custom designed products that are branded with a business name/ or something unique to you or your business.
All of our printables are sold as downloadable. At this stage we do not offer a printed service for our posters, though this may change in future.
Once your order has been processed, you will receive an email from us with the download links. Please make sure you check your junk folder for the confirmation email, and mark the email as ‘not junk’ if it has gone to your junk folder.
Our downloadables are set for A3 size, but can be shrunk down to A4 if your printer allows it. If you need the A4 sized correctly because it isn’t allowing you to shrink down to print, please let us know and we can email you the A4 size.
Our digital downloads are for personal use and are not to be used in commercial applications or for resale.
Our designs are covered by Intellectual Property Copyright. Using our designs in a commercial or for sale application is not allowed without our permission. If you want to use our designs on a commercial level, please get in contact with us to get consent from us in writing.
I am happy to work on custom designs. Please send me over your design ideas as well as the quotes (with the original writer of the quote) or the scripture you would like, fonts and colours you like and we can go from there. All custom work will be quoted for each individual custom job.
Please note I reserve the right to refuse any work that contains content that does not align with my beliefs. Please do not take offense, as I would not have been able to do the job to the extent that you would need to be happy with it.
Still have a question not answered above? Send your question via the form below and we will get back to you as soon as we can.